TERMS AND CONDITIONS



The following Terms and Conditions apply while you are browsing our website, reading or copying specific data from it, or otherwise using the material we have supplied for you to view.


To Use the Facility:

In order that you may use the facility which is available on this website, please ensure that you have read and understood these Terms and Conditions which are legally binding. They explain what you can fairly expect from us and, reciprocally, what we will expect from you. These terms are legally binding. If you decide to use the website facilities you must be aware of the following.


Our Own Terms and Conditions:

This website is owned and operated by Emma Stern Publishing of 107 Fleet St., London EC4 2AB. You can obtain access to the material on this website, free of charge, and to do so you will not have to register any details about yourself. However, should you wish to purchase anything – we do require you to register so that you are able to receive from us the goods you want.


There are additional advantages for you:
  • Use of the website
  • The ability to download material from it.

We have obligations to you, as follows: we ensure that our content and information are as accurate as possible. However, we cannot guarantee that third party material is accurate, and we cannot be held responsible for such third party material. We reserve the right to monitor the site in accordance with the law.


Our Liability to You:

The information on this website is provided in good faith and without warranties, either expressed or implied, including but not limited to the implied warranties of fitness, satisfactory quality, or non-infringement. To enable you to find any restrictions, limitations etc. you should check your own local laws regarding access to specific material, text, images, data, either video or audio, from a website. We cannot be held responsible for any loss, direct or indirect, as a consequence any of this material being lost.



Copyright Notice

All materials and information contained in this site are protected by copyright laws. This material and information may only be used for personal, non-commercial purposes.


The reproduction, duplication, distribution (including via e-mail, normal mail or by other electronic means), publication, modification, copying or transmission of material from this site are prohibited, unless you have obtained prior written consent from the publisher. This includes, without limitation, text, graphics, logos, photographs, audio or video material. The use of materials from this site on any other web site or networked computer environment is also prohibited. Requests for permission to reproduce or distribute in any format the online materials found on this site can be made by contacting Emma Stern Publishing.


We accept no responsibility for any material found through links on third party websites and purporting to have received permission from us where that permission has not been granted.


SHIPPING AND RETURNS

Shipping

Emma Stern Publishing offers consistently low prices on our entire catalogue. Prices are in Sterling Pound


Pricing

We are pleased to be able to offer shipping at a rate of £2.50 to customers within the UK. Delivery is expected to take 3-5 working days. Shipping to International customers is £4.00 for 1 book, £2.00 for every other book added to the order. Please note that Delivery to International customers may take longer.


Discounts

We are able to offer discounts to writers’ groups/societies ordering more than 2 books at a time. Please contact us for more details.

marketing@emmastern.com

Book Shops

Please apply, via the contact form, for information regarding orders.


Pre-Order

Some books can be ordered in advance of the release date.


Changing to your order

Orders can still be amended whilst they're still in the shopping cart; however, once you have placed your order you will not be able to make any changes.


Cancelling Orders

If you need to cancel your order for any reason, please contact us at:
marketing@emmastern.com


Shopping Cart Facility

Your shopping cart is a temporary cache of items that you would like to order. If you're not logged in to your account, you'll lose these items if you close your internet browser, so please make sure to either log in before you start shopping, which will save your orders for the future, or to finish your purchase before you close your window.


Books Despatched

If your books has been dispatched and the estimated delivery date has passed, we sugges that you ask your local Post Office if they've already tried to deliver it, or ask your neighbour if the package has been left with them.

If your books have not arrived on the estimated delivery time, please contact us at:
marketing@emmastern.com


Returns

If you are unhappy with your purchase, you may return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid.

We will refund the delivery charge if the return is a result of our error. This does not affect your statutory rights.


Changing to your order

Orders can still be amended whilst they're still in the shopping cart; however, once you have placed your order you will not be able to make any changes.